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How to Use Social Media for Customer Research and Insights - Thinklyn

Use Social Media for Customer Research and Insights

Use your socials to gain customer insights.

Social media has become an indispensable tool for businesses looking to gain insights into their target audience and customers. With billions of people active on social media platforms every day, businesses have access to a wealth of data and information that can be used to inform their marketing and advertising efforts. But how exactly can you use social media for customer research and insights? 

Here are some tips and strategies to get you started, along with examples to help illustrate each one:

Monitor Social Listening

One of the most effective ways to use social media for customer research is to monitor social listening. This involves tracking and analyzing social media conversations related to your brand, competitors, and industry. By monitoring social listening, businesses can gain valuable insights into customer preferences, needs, and pain points, as well as track trends and sentiment towards their brand.

  • Using tools like Hootsuite or Brand24 to monitor mentions of your brand across social media platforms
  • Setting up Google Alerts to notify you of any mentions of your brand in the news or on the web
  • Analyzing sentiment data to determine how customers feel about your brand and your competitors
  • Case Example: A clothing brand could track mentions of “casual wear” or “comfortable clothing” on social media to inform their product offerings and advertising efforts.

Use Social Media Surveys

Another effective way to use social media for customer research is to conduct social media surveys. By using tools like Facebook Surveys and Twitter Polls, businesses can gather valuable feedback from their target audience and customers. This can include everything from opinions on products and services, to preferences and pain points.

  • Conducting a Twitter poll to gather feedback on a new product or service
  • Using Facebook Surveys to gather insights into customer preferences and buying behaviors
  • Running Instagram Stories polls to gather feedback on your brand’s social media content
  • Case Example: A restaurant could use a Twitter poll to gather feedback on the most popular menu items, or a customer satisfaction survey on Facebook to understand where they need to improve.

Analyze User-Generated Content

Another valuable source of customer insights can be found in user-generated content on social media platforms. This includes things like reviews, comments, and posts related to your brand and industry. By analyzing this content, businesses can gain a deeper understanding of what their customers are saying and thinking, and use that information to inform their marketing and advertising efforts.

  • Analyzing product reviews on your brand’s Facebook page or on e-commerce sites
  • Keeping track of comments and feedback on your brand’s Instagram posts
  • Using sentiment analysis tools to gauge overall sentiment towards your brand and products
  • Case Example: A beauty brand could analyze the engagement on their Instagram posts to understand what types of content resonates best with their target audience, and adjust their strategy accordingly.

Engage with Your Followers

Engaging with your followers on social media can be a powerful way to gain valuable customer insights. By interacting with your customers and target audience, businesses can get a sense of what they like, what they don’t like, and what they want from your brand.

  • Responding to comments and messages on your brand’s social media accounts
  • Asking followers for feedback on products or services
  • Running social media contests or promotions to encourage engagement and feedback
  • Case Example: A tech company could monitor comments on their latest product launch post on Facebook, and use customer feedback to improve future product releases.

Keep an Eye on Industry Trends

Finally, businesses can use social media to stay up-to-date on industry trends and customer preferences. By following relevant influencers, thought leaders, and industry publications, businesses can gain insights into new products, services, and trends that may impact their target audience.

  • Following relevant hashtags and influencers on platforms like Instagram and Twitter
  • Keeping an eye on industry-specific Facebook groups and LinkedIn communities
  • Staying informed of industry trends and news through sites like TechCrunch or AdAge
  • Case Example: A fitness company could create a private group on Facebook for members to discuss their experience with the company’s products and services, and gather insights to inform future offerings.

Elevate your social media marketing.

In conclusion, social media is an incredibly powerful tool for businesses looking to gain customer research and insights. By using social listening, conducting social media surveys, analyzing social media metrics, utilizing customer feedback, and creating social media focus groups, businesses can gain valuable insights into their target audience and customers, and use this information to inform their marketing and advertising efforts. 

Whether you’re a seasoned marketer or just starting out, by leveraging the power of social media for customer research, businesses can stay ahead of the curve and succeed in the digital age. Book a free business consultation with Thinklyn today to learn more about our social media management and marketing services.

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